Privacy Policy
Privacy Policy
21/10/2022
This Privacy Policy describes how www.mysahomeware.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
What type of information do you collect
We receive, collect, and store any information you enter on our website or provide us with in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits of certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information
When you conduct a transaction on our website, as part of our process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information
Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of your credit card information by our store and its service providers.
How do you communicate with your site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to gather your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you via email, telephone, text messages and postal mail. To opt out of receiving our marketing messages, please send an email to info@mysahomeware.com and we will take you off our mailing list. If you have any other queries, please contact
info@mysahomeware.com.
How do you use cookies and other tracking tools
You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie enables your basket of goods and the checkout process to be managed. It also helps analyse web traffic or lets you know when you visit a particular web page. With your consent, cookies also allow us to collect and share your data with our trusted partners, including but not limited to, Google and Facebook, in order to provide personalisation of ads. The use of cookies will also tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We safely and securely use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is discarded from the system safely and securely.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website.
If you have any further questions about the cookies we use, please contact us on info@mysahomeware.com
The following links explain how to access cookie settings in various browsers
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=Enabling+and+disabling+cookies&redirectlocale=en-US
https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
https://support.google.com/chrome/answer/95647
https://support.apple.com/en-us/HT201265
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0
how can site visitors withdraw their consent
If you don’t want us to process your data anymore, please contact us at info@mysahomeware.com or send us mail to 2 High Street, Needham Market, Ipswich, IP6 8AP.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that is has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@mysahomeware.com or send via mail to 2 High Street, Needham Market, Ipswich, IP6 8AP.
Let customers speak for us
Wether it’s the quality of MYSA cushions, candles, throws or above and beyond customer service, everything is the best of the best. I highly recommend ⭐️ ⭐️⭐️⭐️⭐️
So love this doorstop its even more beautiful than the image. Thick, soft deep fur, great practical size and weight, and the lavender scent is heaven!
I bought the patchouli wax melt and the musk and sandlewood, ABSOLUTLEY AMAZING smell . Love love them will be a returning customer deffinitly 😁
The best scent for valentines day! Absolutely loving it! 😍
We got our first Blueberry and Vanilla candle at the Suffolk Foodhall market, the scent is very long lasting and really really nice.
Ordered this gift set for my wife and it’s worth every penny. The packaging is very beautiful, Hannah clearly takes great pride in her products and work!
Thank you!
Just opened my pine & eucalyptus reed diffuser ready for Xmas- the smell is amazing. These really beat shop bought diffusers for the smell & how long they last- excellent thank you
I was impressed at the packaging and high quality contents of this gift box. Loving the fact all contents are made locally and produced with care and attention. This is a small business which I would recommend be supported.
Very pleased with the wonderful scent from these melts which makes the room smell lovely for ages
This is for a Christmas gift for my goddaughter and also purchased a candle which I have given to her for her birthday, she said it smells amazing . Received both items separately and were very well packed
A glorious infusion of toasted nuts and vanilla to transport you to somewhere cosy and comforting 😊
Beautifully put together and presented and an excellent choice if you are unable to fragrance your space with candles. Highly recommend to anyone looking to support an independent business, this product is clearly made with love
I could smell this fragrance before I even opened the box and it is insanely good! So evocative of Christmas trees! The packaging and atte tion to detail on quality is second to none. The best hand poured small batch candles around imho. Definitely be buying again
I live in student accommodation where candles aren’t allowed so I took a shot at L&L diffusers. Both have been so amazing, i instantly fell in love with them. I have more of a christmassy one now which is STUNNING. The smell is so strong and they last for so long!!! Can’t wait to try another 🤍🤍
Lavender and Lilac candles have become a favourite. The variety of scents and beautiful design have made these my first choice. Hannah is lovely, both friendly and knowledgeable, helping me find the perfect candles for my home. The pottery house and wax melts are incredible and I am buying more for Christmas gifts. The fact that the products are natural is a bonus. Yes! this is a glowing recommendation but it’s well-deserved. I'll definitely be back for more!
This scent fills the room and smells so nice. I'm looking forward to my next visit as I'll definitely be purchasing your wax melts.
